Privacy Policy & Terms of Use

1. Introduction

Our Dog House in Argyle LLC (“ODH,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Information you provide: name, address, phone number, email, pet details, reservation history, payment information.
• Information collected automatically: IP address, device type, browser, pages visited, and referral source (via cookies and similar technologies).
• Text/SMS data: records of your opt‑in status and message interaction history.

3. How We Use Your Information

We use your information to:

1. Provide, improve, and personalize our boarding, daycare, grooming, and related services.
2. Process reservations, payments, and customer support requests.
3. Send transactional emails and—only if you opt‑in—marketing emails or text messages.
4. Maintain security, detect fraud, and comply with legal obligations.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only with:

• Service providers (e.g., payment processors, SMS gateways, website hosting) bound by confidentiality agreements.
• Government authorities or law enforcement when required by law or court order.

5. Cookies & Tracking

We use first‑party and limited third‑party cookies for site functionality, analytics, and performance. You can manage cookies in your browser settings; disabling cookies may affect site performance.

6. Data Security & Retention

We maintain industry‑standard administrative, technical, and physical safeguards. Personal data is retained only as long as necessary for the purposes described or as required by law.

7. Your Choices

• Opt‑out: You may opt‑out of marketing emails or texts at any time (see Texting Policy).
• Access & correction: Contact us to review or update your personal information.
• Deletion: You may request deletion of your data, subject to legal retention requirements.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy here.

10. Contact Us

Questions? Email privacy@odh.dog or write: Privacy Officer, Our Dog House in Argyle LLC, 1954 Business Pk Blvd, Argyle, TX 76226.